Privacy Policy
  • 1

    Facility compliance

    TENTEN will be made based on the provisions of the laws, policies, guidelines, ... relating to the protection of personal information under the provisions of the JSC GMO-Z.com RunSystem.

  • 2

    Purpose of using personal information

    In the use of personal information, TENTEN will specify the purpose of use within the scope allowed prior notification or receipt of the information in this Privacy Policy.
    TENTEN will follow the intended use published when handling personal information. The purpose of using personal information S3Mail service users as follows:
    - To use as an address to send a confirmation email to registered users, revoke or change registration information.
    - To send invoices charged to use services based S3Mail terms of use and rate tables.
    - To collate the confirmation of information, research or answer questions related to S3Mail.
    - To send users notifications related incidents S3Mail services, technical support notifications, including sustained maintenance information services or information useful to customers such as improving the function sunshine.
    - To process statistical data, based on the personal information has been registered when it can not identify a specific individual, or to prepare reference materials for the development of other utility services for customers.
    - To provide personal information to third parties in case TENTEN has received consent from the customer.
    - For purposes other uses that have received the consent of the customer, after TENTEN declared purpose of providing services.

  • 3

    Scope of use

    TENTEN only use the personal information of the customer within the scope necessary to achieve the purpose of use under the previous regulations. However, TENTEN may use the personal information of customers in cases outside the scope of permissible use purposes, to fall into any of the following cases specified in Article 6, paragraph 3 of the User About Protect lead personal information Telecommunications in business.
    - When the rule of law.
    - In case of necessity to protect the life, body or property of an individual, the difficulty in obtaining permits that person's consent.
    - In special circumstances needed to improve public health, or supporting, promoting child-rearing, the difficulty in obtaining permits that person's consent.
    - When required to cooperate with a state agency, local government or an individual, enterprise mandate of either the agency on the implementation of the work in accordance with the law and the application for the consent of the users have the ability to hinder the implementation of such cooperation.

  • 4

    Time to store information

    TENTEN will set a time period for the storage of personal information of customers for the purpose of use in case of need and will remove that information immediately after the storage period ends or after reaching the purpose of use. However, this does not apply when falling into any of the following cases:
    - When the rule of law.
    - When there is consent from the subject information.
    - When personal information is stored in case of necessity to a business conduct of its business activities, and when there are reasonable grounds to not delete personal information.
    - When there are special reasons, except in the cases mentioned in the three items above, your personal information will not be deleted.

  • 5

    The evaluation criteria to control the security of information

    TENTEN will establish the technical evaluation criteria, people, infrastructure and organizational structures to prevent unauthorized access or loss, destruction, change and leakage, ... more customers' personal information.

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    Supervisory staff

    TENTEN specific implementation of internal regulations related to the handling of personal information and monitor employees to ensure that personal information is handled appropriately.

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    Providing personal information to 3rd party

    In principle, TENTEN will not provide any personal information without the customer's consent holder of such information. However, if you do not violate the law or the relevant decree, TENTEN can provide the personal information of customers without the consent of that person in the following cases:
    - In case of necessity to protect the life, body or property of an individual, the difficulty in obtaining permits that person's consent.
    - In special circumstances needed to improve public health, or supporting, promoting child-rearing, the difficulty in obtaining permits that person's consent.
    - When required to cooperate with a state agency, local government or an individual, enterprise mandate of either the agency on the implementation of the work in accordance with the law and the application for the consent of the users have the ability to hinder the implementation of the requirements.
    - As announced, to provide information to a business that has been tasked to implement the provision of the services that customers demand. In providing these services, S3Mail may provide personal information to third parties following after prior consent of the customer. The recipient of personal information: JSC GMO-Z.com RunSystem Personal information is provided: name, address, gender, date of birth, telephone number, fax number, email address, mobile phone number, name of the service is used, usage fees, information payment, purchase history, the other detailed requirements. Intended use: providing services, system maintenance.
    Service delivery methods: online.

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    Continuous improvement

    TENTEN will continuously improve and perfect to ensure that personal information will be handled in a reasonable manner.

  • 9

    Publish, modify and delete personal information

    a. Method modify personal information S3Mail that TENTEN services provided, in some cases, users can view or modify all or part of the personal information they have registered with the methods TENTEN with reasonable technology in a security environment. Please log on user pages. Personal information can be viewed and modified on the user page.
    b. Method TENTEN personal information disclosure For personal information of customers that can not be viewed or modified by the method mentioned in the preceding paragraph, if customers want to be informed of the intended use of the information, disclosure, modification , supplement, delete, suspend, or discontinue providing the information to third parties, TENTEN will promptly meet such requirements within the permit if the individual request of TENTEN due process.
    However, TENTEN can not meet the requirements of customers fall into any of the following cases specified in Clause 1 of Article 17 of the Guidelines Regarding the protection of personal data in the telecommunications business.
    - When the request is likely to cause harm to life, life, property, rights or other interests of the users or third parties.
    - When the demand is likely to cause a significant negative impact, affecting the implementation of strict business activities of telecommunications enterprises.
    - When requesting that violate the law.

  • 10

    The requirements relating to personal information

    TENTEN will respond promptly and in accordance with the complaints and other requests from customers related to the handling of personal information.
    If customers have any questions or comments about services S3Mail, or want to update, delete, or change any personal information that customers provide, please contact us at:

    TENTEN.VN

    Address: 6 Floor, Ocean Park Building, No1 Dao Duy Anh Street, Phuong Mai Ward, Dong Da District, Hanoi

    Phone: 1800.1566

    Email: hotrokhachhang@tenten.vn

  • 11

    Privacy Policy Changes

    If there are any changes to this Privacy Policy, we will correct it on the website and sent to the email address that the customer ultimately has to offer us. All changes will take effect from the date we post on the website or send an email (or the day after that).
    Customers may object to any changes within 20 days after they are posted on our website. In the absence of proposals, the changes will take effect for the information that we have collected from you, but will only apply to information we collect in the future.
    We will not process any information of different accounts from any other account opened. If you object to the changes in our privacy policy, we will have to terminate your account.
    That said, if you and we change the privacy policy of our expanded our rights to use or disclose personal information for marketing purposes, you can opt out of that without termination.